“...found their representatives to be reliable, enthusiastic, organised and highly motivated...”

Hilton Reservations Worldwide has been working with Microcom Training for the past three years delivering SVQs in Customer Service and Moving into Management.

We have always found their representatives to be reliable, enthusiastic, organised and highly motivated people. This is reflected in the success of our candidates in gaining these qualifications.

It can be seen that the assessors build a good rapport with their candidates thus getting the best from them.

We have always received excellent service from all departments within Microcom Training - including sales, administration and training - and we hope that our relationship with Microcom will continue to grow.

Hilton worldwide Reservations

“...been a real thrill...”

A journey that started a year ago with both of them completing their NVQ modules in Retailing with Microcom assistance has culminated in both securing permanent management positions within my store at Glasgow Fort.

The support and encouragement shown by your staff, their own dedication and hard work has realised 2 success stories and been an inspiration to others to take the same path.

Both of these employees "started on the floor" and to see them progress to a mangement position has been a real thrill for me personally. It has been recognised at an area level that David's progress, in particular, has been examplar and all future candidates would benefit from a similar structured career programme.

Alex Dillon, Boots

“...assisted the Company in improving our service to customers...”

Response Handling has built an excellent relationship with Microcom Training over the past three years. The Modern Apprenticeship accreditation process has enabled our employees to enhance their knowledge and to gain formal recognition of their skills. This has assisted the Company in improving our service to skills. This has assisted the Company in improving our service to customers while motivating and encouraging our staff."

Response Handling

“...increased efficiency, higher productivity and improved staff morale...”

We constantly strive to innovate and monitor ways of serving both internal and external customers. To help us achieve this we have introduced Modern Apprenticeships in Customer Service for all customer-facing consultants.

Microcom Training effectively manages and monitors the programme internally and provides candidates with on-going help and support. Benefits have included improvement in call-handling skills and levels of customer responsiveness, so helping us to achieve our overall aim of 100% customer delight.

As a result, Microcom has provided Kwik Fit with a cost-effective and structured system of developing its people, offering us increased efficiency, higher productivity and improved staff morale.

Individuals have also benefited from gaining an additional qualification that is practical, relevant and has a positive impact on performance. The awards are also universally recognised and will assist with promotion prospects.

Importantly, the programme has provided a framework which will help us achieve re-recognition as an 'Investor in People'.

Kwik Fit Insurance Services

“...endorses me as a people manager...”

I completed the SVQ Management level 4 within an 8 month period. I originally started the SVQ whilst in the role of the Operational Training Manager for Scotland and continued to complete the course when I moved to Leeds as a Resourcing Development Consultant. The challenge for myself was the change of role mid way through the course which meant I was completing modules on areas of my job that I was just learning or getting used to. However, throughout this period of time I was able to contact my Tutor at any time for support or guidance. We regularly assessed where I was up to and the best modules to complete that reflected the work that I do.

The value that it has added has been two fold, firstly that it endorses me as a people manager and confirms that the way I work and the processes I follow are effective in their use. And secondly it provides personal development that is controlled by yourself at your own pace and fits around all other commitments both in and out of work, for example, during the 8 month period of completing the course I changed jobs, sold a house and moved to a house 300 miles away.

I would like to continue to develop myself in this manner and am awaiting the new NVQ details next month before deciding on how I want to progress.

Kaye Owen, Resourcing Development Consultant, HBOS Retail Contact Centres

“...a valuable qualification...”

The Management Level 4 MA was relative to my role and was worthwhile completing. The collation and evidencing of material specific to the qualification was streamlined and cross referenced into further units well. Overall a valuable qualification, which was more than achievable within my working environment. The experience itself was an enjoyable one, and ended for me on a positive note with my qualification being attained quickly and without any additional pressure to my daily workload.

Jacqui Hope, Training and Coaching Manager, HBOS Card Services